Privacy Policy
Your trust is as important to us as the clay we shape. We are committed to keeping your information safe.
Your information is safe with us. At ILoveMud (a brand of handcrafted clay and pottery products), we take the protection of your privacy very seriously. We use the information we collect strictly to improve the quality of your shopping experience and never rent, trade, or sell your private information to third parties. We use the highest SSL encryption standards available and offer a safe shopping guarantee.
Information We Collect
We collect and store information that you provide to us when you:
- Create an account on ILoveMud
- Place an order for pottery or clay products
- Subscribe to our newsletter or updates
- Provide your email address for any other purpose
- Interact with us on social media or third‑party websites
Collected information includes details that you input, such as your email address, full name, telephone number, payment card information, and mailing/delivery address.
In addition, our site uses cookies — anonymised unique identifiers for your device — that allow us to provide certain features (such as your shopping cart) and personalise your browsing experience. Your browser settings allow you to opt out of cookies at any time.
How We Use Your Information
Order Fulfilment
Process and deliver your pottery orders, and send shipping and delivery updates.
Customer Support
Respond to your queries, handle returns, and resolve issues with your orders.
Communications
Send order confirmations, newsletters, and promotional updates (only if you opt in).
Site Improvement
Analyse aggregated, anonymised data to improve our website and product offerings.
Security & Compliance
Verify identity, prevent fraud, and comply with legal obligations.
Personalisation
Tailor your browsing experience and show you relevant pottery collections.
Information Sharing
We never sell customer information. We only share your information with trusted companies and individuals we engage to help operate our business. These parties can only use your information for the specific purposes for which they are engaged, and they must take all necessary measures to keep that information private and secure.
Examples of such engagements include:
- Logistics and courier partners for delivering your pottery orders
- Email service providers for sending order confirmations and newsletters
- Payment gateway providers for processing card and UPI transactions
- Analytics platforms for analysing aggregated, anonymised site data
- Marketing assistance services (using aggregated data only)
We may release personal information when we believe release is required to comply with applicable law or to protect the rights, property, or safety of ILoveMud, our customers, or others.
Data Security
We use industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted through our website. Your payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.
We regularly review our information collection, storage, and processing practices to guard against unauthorised access.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please email us at support@ilovemud.in.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by email or through a prominent notice on our website before the changes take effect.
Privacy Concerns?
Any privacy concerns should be directed to us — we take all queries very seriously and will respond promptly. Your trust is our top priority.
support@ilovemud.in